Cancellations, Reschedules & Weather
We work outdoors, so weather and plans can change. Here's how we handle it — and what we ask of you when they do.
What happens if it rains on the day?+
Light rain doesn't always stop us — a covered drive or carport helps a lot. If conditions make the job unsafe or mean the finish wouldn't hold, we'll contact you as early as possible and rearrange for the next suitable slot.
Can I reschedule my appointment?+
Yes. Get in touch as early as possible and we'll rearrange. The sooner you let us know, the easier it is to fit you in again.
Can I cancel a booking?+
Yes — tell us as early as you can and we'll cancel without any fuss. There's nothing to pay online, so there's no charge to unwind.
Do you work in winter?+
Yes, and winter is when a detail matters most — salt, grit and road film are hard on paint. We just ask for safe access to the vehicle and a place to work, and we'll flag it if conditions are genuinely unworkable.
What if the weather is too cold for extraction to dry?+
Heavier interior work needs time to dry out, so we'll agree the timing with you when we book and let you know if a longer slot or a different day makes more sense.
What if you're running late?+
We'll call you as soon as we know. If a delay means the slot no longer works for you, we'll rearrange rather than rush the job.
What if my car needs more than the package I booked?+
We'll stop and tell you before going any further, and explain what the extra work would cost. Nothing gets added to your price without you agreeing it.
What if I need to change the address or parking spot?+
Just let us know before we set off, and make sure whoever's on site knows we're coming and where the power and water are.
What if something isn't right when we've finished?+
Tell us as soon as you notice it and we'll look at it with you. We'd much rather put something right than have you quietly disappointed.
How do I confirm or change my slot?+
Reply to the message or call us with your details and the date you're holding — we'll confirm the new time back to you before we travel.
Still not sure?
Send a quote request with your question and a couple of photos of the car — we'll answer properly and confirm a price in the same message.
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